Refund policy

Cancellation Policy

Orders can be cancelled if not yet processed or shipped.

If paid online, payment gateway or bank fees may be deducted.

Customized or made-to-order items are non-cancellable unless defective.

Each cancellation request is assessed individually to ensure fairness

Return Policy

Returns accepted within 7 days from delivery.

Items must be unused, unopened, and in original condition.

Non-returnable:

food

opened health/cosmetic products

customized items

used or installed products

Factory defects fall under warranty (repair or part replacement).

Refunds issued only if repair/replacement is not possible.

If wrong or mismatched item, company covers all return costs and refunds or resends product